What You Need to Know About Harman Stove Company Products and Support

Harman Stove Company makes wood and pellet heating stoves for homes

Harman Stove Company manufactures wood stoves, pellet stoves, and fireplace inserts designed to heat residential spaces. The company has been in business since 1983 and produces equipment sold through authorized dealers across North America. If you own a Harman stove or are considering one, understanding the product line, how to maintain it, and where to find support will help you get reliable heat and avoid common problems.

Harman stoves fall into two main categories: wood-burning models that burn split firewood, and pellet-burning models that burn compressed wood pellets. Each type has different operating requirements, maintenance schedules, and fuel costs. Your choice depends on what fuel you can source locally, how much space you need to heat, and your budget for both the stove and ongoing fuel.

Key Takeaways

• Harman makes both wood stoves and pellet stoves; wood models burn split logs while pellet models burn compressed wood fuel and require electricity to operate.
• You can find the model number and serial number on a metal plate inside your stove door or on the back of the unit, which you will need for any service or parts order.
• Authorized Harman dealers can provide installation, maintenance, and genuine replacement parts; calling a dealer is faster than ordering online if you need a part urgently.
• Annual chimney cleaning and stove inspection before the heating season prevent creosote buildup, chimney fires, and equipment failure.
• Harman publishes owner manuals for each model online and in print, which contain the specific operating steps, cleaning intervals, and troubleshooting for your stove.

Finding your stove model and serial number

Every Harman stove has a metal identification plate that lists the model number and serial number. On most wood stoves, this plate is mounted inside the stove door or on the interior back wall. On pellet stoves, it is often on the back exterior or inside the hopper access panel. Write down both numbers and keep them in a safe place—you will need them to order parts, request technical support, or verify warranty coverage.

The model number tells you which specific stove you own, which matters because Harman has produced dozens of models over the years, and each has its own manual, parts list, and operating requirements. The serial number is a unique identifier that helps dealers and Harman customer service confirm your purchase date and warranty status. If you cannot locate the plate, check your original purchase paperwork or contact the dealer where you bought the stove.

How to access Harman owner manuals and documentation

Harman publishes owner manuals for every stove model on their website at harmanstoves.com. You can search by model number to find the PDF manual, which contains operating instructions, cleaning schedules, parts diagrams, and troubleshooting steps specific to your stove. Downloading the manual before you need it means you have the correct information on hand when questions arise during the heating season.

If you do not have internet access or prefer a printed copy, you can contact an authorized Harman dealer and request a physical manual. Some dealers stock them; others can order one for you. The manual is essential for learning the correct way to start your stove, how often to clean the glass and chimney, what to do if the stove stops working, and how to store it safely during the off-season.

Authorized dealers and where to buy parts

Harman stoves are sold and serviced through a network of authorized dealers rather than directly to consumers. These dealers handle installation, maintenance, repairs, and parts orders. To find a dealer near you, visit harmanstoves.com and use their dealer locator tool, or call their customer service line. Authorized dealers know your local building codes, can inspect your chimney and installation, and stock common replacement parts.

Genuine Harman parts ensure your stove operates safely and efficiently. Common replacement items include gaskets, door seals, thermostats, and blower motors. Ordering through a dealer is usually faster than online ordering if you need a part before the weekend or heating season starts. If you order online, verify that the seller is authorized to sell Harman parts and that the part number matches your stove model exactly.

Annual maintenance and cleaning schedules

Wood stoves and pellet stoves both require regular cleaning to operate safely and efficiently. For wood stoves, you should have the chimney professionally cleaned and inspected once per year, ideally before the heating season begins. Creosote—a flammable byproduct of burning wood—builds up inside the chimney and can cause a dangerous chimney fire if not removed. Between professional cleanings, you can brush the interior glass and empty the ash pan weekly during heavy use.

Pellet stoves require more frequent internal cleaning because pellets burn more completely than wood, leaving ash residue in the firebox and heat exchanger. Most manufacturers recommend cleaning the heat exchanger every 100 to 150 hours of operation, which may be weekly or every few weeks depending on how much you run the stove. Your owner manual specifies the exact cleaning interval for your model. Neglecting this maintenance reduces heating efficiency and can cause the stove to shut down unexpectedly.

Troubleshooting common stove problems

If your Harman stove stops producing heat, will not ignite, or shuts off unexpectedly, the first step is to check your owner manual for the troubleshooting section. Many problems have simple fixes: a pellet stove may not start if the hopper is empty or the auger is jammed with damp pellets; a wood stove may not draft properly if the chimney is blocked or the damper is closed. Your manual walks through these checks in order.

If troubleshooting does not solve the problem, contact an authorized dealer or Harman customer service. Provide your model number, serial number, and a description of what the stove is doing (or not doing). The dealer can often diagnose the issue over the phone and tell you whether you need a service visit or a replacement part. Do not attempt to disassemble the stove yourself, as this can damage components and void the warranty.

Understanding warranty coverage and registration

Harman stoves come with a manufacturer warranty that covers defects in materials and workmanship for a set period—typically one to five years depending on the model and component. The warranty is valid from the date of purchase, which is why keeping your receipt matters. Some warranties require you to register your stove with Harman within a certain timeframe; check your paperwork or the Harman website to see if registration is required for your model.

Warranty coverage does not include damage from improper installation, lack of maintenance, or using the wrong fuel type. For example, burning treated wood or wet wood in a wood stove, or burning pellets that do not meet Harman specifications in a pellet stove, will void the warranty. If you believe your stove has a defect covered by warranty, contact the dealer where you purchased it and bring your receipt and proof of registration if applicable.

Frequently Asked Questions

Where can I buy a Harman stove?

Harman stoves are sold through authorized dealers only, not through big-box retailers or online marketplaces. Use the dealer locator on harmanstoves.com to find a dealer in your area. Buying through an authorized dealer ensures you get proper installation, access to warranty support, and genuine parts.

Do I need electricity to run a wood stove?

No. Wood stoves operate without electricity—they heat by direct radiation and convection. Pellet stoves, however, require electricity to power the auger that feeds pellets into the firebox and the blower that circulates heat. If the power goes out, a pellet stove will stop operating, though some models have battery backup options.

How do I know if my chimney is safe for a Harman stove?

A certified chimney sweep or HVAC technician can inspect your chimney and tell you whether it meets the requirements for your stove model. Most wood stoves need a chimney that is at least 12 feet tall and free of blockages and damage. Your dealer can also assess your chimney during the installation consultation.

What happens if I burn the wrong type of fuel?

Burning treated wood, wet wood, or non-approved pellets can damage your stove, create excessive creosote buildup, and void your warranty. Stick to seasoned firewood (less than 20% moisture) for wood stoves and premium wood pellets that meet the Pellet Fuels Institute standard for pellet stoves.

Can I move my Harman stove to a different house?

Yes, but it requires professional reinstallation. A certified installer must inspect the new chimney, ensure proper clearances from walls and combustibles, and reconnect the stove safely. Moving a stove yourself can damage it and create fire hazards. Budget for professional installation costs if you relocate.